Deliveries
When can I expect my delivery?
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Do you deliver outside the UK?
We currently deliver within the UK, including Northern Ireland.
We don't currently deliver to the Republic of Ireland.
Some remote postcode areas require additional delivery time and we can't offer Next Day Delivery to every UK postcode...
Can I cancel my order?
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Can I track my order?
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Do you Offer next day Delivery?
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When Will My Order Arrive?
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My Order Is Late
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Tracking says delivered, but I haven't received it
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What happens if I'm not in when my order arrives?
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There's a problem with my order
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Returns
What is your returns policy?
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What is your exchange policy?
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When will I get my refund?
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How do I arrange a return?
Please click on "Read More" and follow the link to complete a returns request form.
How do I find your returns postage label?
If you have filled out a returns form, and your order is deemed economically viable for return, you will be provided a prepaid Royal Mail label to return your goods.
These will be provided direct from Royal Mail along with return instructions and a ...
I've ordered the wrong part. Can I return it?
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My part is faulty or damaged. What should I do?
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How do I send my return?
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Can I cancel my order instead of returning it?
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What happens after I request a return?
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Payment & Ordering
What payment methods do you accept?
All major credit and debit cards.
How do I know the website is secure?
We follow accepted industry standards to protect the information you submit to us.
I am having problems at checkout?
If you're having problems placing your order, there are a few things worth checking first.
Check your payment details
Make sure you've entered your payment details correctly, including:
card details
billing address
contact number
expiry date
...
Can I cancel my order?
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How do I place an order?
Find the part you need, add it to your basket and follow the checkout steps to enter your delivery and payment details.
Before you place your order, check that you've selected the correct part and that your delivery and billing details are correct.
...
Do you offer bulk buy and trade discounts?
Yes. Please follow the below link.
Help Finding Your Part
How do I find my model number on my Dyson cordless Vacuum Cleaner?
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How do I find the right part for my appliance
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I can't find the part I need
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What if I'm not sure which part is faulty?
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I know my model number. How do I find my part?
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How do I find my model number?
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Contact
What is your address?
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Do you offer click and collect?
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What is your phone number?
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How can I contact PartsCentre?
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Company Information
What is your VAT number?
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Who is PartsCentre?
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What does Approved Supplier mean?
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What is your battery compliance registration number?
BPRN06180
Product Details
What does Approved Supplier mean?
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What warranty do your spare parts come with?
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Is this part compatible with my appliance?
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Are your spare parts genuine?
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What information is shown on a product page?
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