Fast Delivery
Tracked next day delivery
 
Easy Returns
Simple process, no hassle
 
Pay Securely
100% secure payment

Help Centre

 

Payment & Ordering
What payment methods do you accept?
All major credit and debit cards.
How do I know the website is secure?
We follow accepted industry standards to protect the information you submit to us.
I am having problems at checkout?
If you have any problems or errors while trying to make payment for your order please make sure all your payment details have been entered correctly including your billing address and contact number. If all your details are correct and you’re still ...
Can I cancel my order?
If you have changed your mind or have realized you have ordered an incorrect item it is possible to cancel your order before it has been despatched.   Please chat with an online advisor or leave a message and we will be endeavour to action...
Why is your website asking for my 3D secure banking password?
If you are asked to enter your banking password during a banking 3D secure payment authentication, rest assured that you are not entering these details into our website.  You are actually on the bank's authentication page.  Most banks operate...
Do you offer bulk buy and trade discounts?
Yes. Please follow the below link.
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Deliveries
When can I expect my delivery?
If standard delivery is selected then you can expect delivery with Royal Mail or Whistl within 3-5 working days.  Next day delivery orders placed before 5pm will be delivered the next working day ( Mon-Fri ) with Royal Mail or DPD. We also offer...
Do you deliver outside the UK?
Currently we are only able to ship within the UK.  
Can I track my order?
If your order has been sent on a tracked service then you should have received your courier tracking number on a confirmation email. All deliveries will be with Royal Mail or DPD and can be tracked by adding the parcel number(s) via the below links.&...
Do you Offer next day Delivery?
Yes, we do - If you select next day delivery before 5.00 pm. We also offer a Saturday delivery service for all orders placed on a Friday before 5pm
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Returns
What is your returns policy?
You may return an incorrect or unwanted item(s) to us within 28 days of receipt for a full refund if it complies with our returns policy. You have 14 days from receipt to notify us of the return and a further 14 days to return the item. For faulty or...
What is your exchange policy?
Unfortunately, we do not exchange products due to logistics and processing issues. However, you can return your unwanted item and place a new order for the correct item. It is only possible to get a refund on returns when the return is in line with our...
When will I get my refund?
Once we receive your return we will process it as quickly as possible. Your refund will be processed as soon as the returned product is inspected by our returns team and it is confirmed that it meets our return policy rules and conditions.  The...
How do i arrange a return?
Please click on "Read More" and follow the link to complete a returns request form.
What is your returns address?
Please see below.
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Contact
I cannot access live chat?
There is the facility to leave a message and one of our advisors will be in touch.
What is your address?
Our full postal address is : Partscentre Unit 1 Denton Hall Farm Road Denton Manchester M34 2SX
Do you have any shops I can visit?
We do not currently have any physical stores that you can visit.  We are 100% online as a retailer. 
Do you offer click and collect?
We only currently offer distribution to the desired delivery address specified at checkout and have no click and collect option. 
What is your phone number?
We are only currently accepting email enquiries. Please contact enquiries@partscentre.co.uk and we will be happy to help.
Can I contact you via email?
Yes. Email address is below.
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Company Information
What is your VAT number?
Our VAT number is 178275666.
What is your company registration number?
Partscentre is a division of Parts Retail Group Ltd.  Our company registration number is 12058593.
What does Approved Supplier mean?
If a part states Approved Supplier the part has either been sourced or manufactured by a Partscentre approved supplier
Are you Appliance Spares Warehouse?
Yes. The Appliance Spares Warehouse site is now directed to PartsCentre.
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Help Finding Your Part
How do I find my model number on my Dyson cordless Vacuum Cleaner?
It will be underneath on a label close to the battery.
I can't find the part I require?
In the unlikely event that you cannot find the part you require then we are here to help.  You can chat with one of our advisors via the chat widget in the lower left-hand side of your screen and they should be able to help. Please ensure you have...
How do I find my model number?
On small appliances ( Vacuum Cleaners, Kettles etc.. ) the model number can usually be found on the rating plate/label which can usually be located on the back or bottom of the appliance.  On larger kitchen and laundry appliances the manufacturer...
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Product Details
What does Approved Supplier mean?
If a part states Approved Supplier the part has either been sourced or manufactured by a Partscentre approved supplier
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