What is your returns policy?

You can return an incorrect or unwanted item within 30 days of receiving it, provided it meets our returns conditions.

For an unwanted or incorrectly ordered item, the part must be:

• Unused and unfitted
• In its original condition
• In suitable original packaging
• Free from signs of wear or damage

Please don't place stickers, tape or delivery labels directly onto the manufacturer's original packaging.

What if I've opened the packaging?

You can open packaging where necessary to inspect the part, but please take care not to damage the packaging or make it impossible to reseal and resell.

Can I return a part I've fitted?

No. Parts that have been fitted or show signs of use or wear cannot normally be returned as unwanted items.

Electrical parts such as batteries, chargers and other electrical items showing signs of connection to electrical tags will be treated as fitted.

Are there items I can't return?

Some products cannot be returned for hygiene or safety reasons once their seals have been broken.

This includes:

• Sealed hygiene products where the seal has been broken
• Shavers and shaver parts
• Perishable goods

Your statutory rights are not affected.